Shipping and Delivery
We aim to dispatch orders on the same day when placed before 11.30am Monday to Friday (excluding public holidays). Orders placed after that time or on weekends and public holidays will be dispatched on the next business day. Purchases paid by direct credit will be dispatched on the next business day following receipt of cleared payment. If for some reason we cannot meet these time frames due to an item being temporarily out of stock we will contact you as soon as possible.
Pre-Orders will be sent as soon as possible after we receive them into stock. If the date of arrival changes we will endeavour to let purchasers know as soon as possible where practical.
If your order is required urgently please either firstname.lastname@example.org or phone us on 03 4360575 and we will do our best to meet your time frames.
Orders are delivered via New Zealand Post and Courierpost who offer a fast and reliable service within New Zealand.
Po Boxes are no problem :-)
New Zealand Delivery Costs:
- Orders up to $49.99 $5.00 Nationwide
- Orders $50.00 and over: FREE Delivery
- Local - Free Delivery or Pick Up
Once your order has been dispatched please allow 1-3 working days for delivery unless the Express overnight option has been selected for an extra cost.
Delivery time frames are for business days only and do not include Saturdays, Sundays or Public Holidays. Saturday delivery is only available in certain areas for an additional cost, and must be arranged prior to purchasing.
Please note that these are targeted delivery timeframes - disruptions such as bad weather can cause delays. Delays can also occur at busy times of the year such as Christmas due to additional frieght volumes. We recommend keeping an eye on tracking to ensure your parcel is delivered on time.
Tracking Your Parcel:
Your tracking number will be emailed to you automatically with your shipping confirmation so that you can track and trace your order online. If you do not receive your order within our delivery timeframes, please either contact the courier company with your tracking details, or let us know so that we can follow up with the courier.
We love our rural customers and don't feel you should be charged extra for being on rural delivery. However please ensure you include rural delivery in your address details so we can ticket your parcel properly - otherwise there may be delays and we may be charged penalties for under ticketing.
Please note that neither Feliz Homewares Ltd or our courier will be responsible for parcels once delivery had been made when an authority to leave has been provided. This includes replacement of or refunds for parcels tampered with, lost or stolen following delivery.
We apologise but we are only able to send within NZ at this time.
Pick Up Option:
You are more than welcome to pick your purchase up from us in person. When checking out, click the "pickup" option. Our address is 18 Bledisloe Street, Kurow and pickup is available within our operating hours.
Cheaper Shipping for Small Items:
If you would like to purchase one of our small items that may fit in a dle courier bag or envelope, please contact us directly and we can provide a cheaper shipping or postal option for you.